How long have you been at MICC?
I’ve been working at MICC part-time for 2 years.
Why did you choose to work at MICC?
Having worked at a number of nonprofits in the past, I know how important it is for me to feel excited about and connected to the mission of the place I work. And even though I don’t work directly with the students and participants, I like knowing that I’m using my organizational skills, time and energy towards something that matters in people’s lives and to our community.
What do you like best about your role at MICC (if possible, what other roles have you had at MICC)?
I’m kind of odd in that I like coming into a really complex, disorganized, and even chaotic situation and make sense out of it. I like being able to find the most efficient and effective way to do things. And in my new role I really like the fact that I get to work with families more to figure out their waivers for MICC.
Tell us more about the development of your role.
My role evolved out of billing for our students and participants becoming more and more complex, especially as related to waivers and 3rd party billing. Waivers are an amazing benefit for our families, but as they all know too well know from having gone through the approval process, getting a waiver and then billing, it is a very complex process that varies greatly from student to student.
What are the various roles you have held in your tenure at MICC?
I first started at MICC as the Development Database Coordinator. I enjoyed coming into a system that really needed some restructuring and consistent standards to be established or re-established. It was almost like working a puzzle each day for a while, looking at the minute detail and how it needs to function in a larger system, as well as what MICC needed. Once I got the database cleaned up and new standards of entry set, I was excited to have the new challenge in my current role. I guess I enjoy and thrive being in the ‘fixer’ role!
What are your responsibilities at MICC?
I manage our student and participant financial accounts. This includes family and waiver billing for our students and our Community Member participants, developing and maintaining systems for billing and serving as a resource for families and other third party funders for their student’s accounts.
How has MICC changed while you've been here?
In just the 2 years I’ve been here it’s been amazing to see our student population grow so much. And as a result of that growth, our staff and campus growing as well.
Could you share one of your favorite moments while at MICC?
I really enjoyed it last spring when I was able to bring several parties together related to waiver billing that was really complex and challenging, get everyone on the same page, and bring forth a solution together. Because of that work and those relationships I started then, it made waiver billing that much easier for the fall.
I loved the opportunity to meet individually with all of our college families this fall during New Family Orientation weekend. I’d communicated with everyone already by email, and some several times, in trying to work through waiver billing questions, but it was great to meet face to face. It was a great opportunity to meet the parents and students and clear up any questions they had or that MICC had and to further establish that relationship with our families for the years to come.
What do you like to do outside of MICC?
I like to hang out with my husband and my two sons, ages 10 and 13. We keep pretty busy with lots of sports activities and family outings. During my rare quiet times, I like to go for walks with the family dog and read.